Arrival At The Clinic
Please arrive at least 10 minutes prior to your scheduled appointment start time.
This time allows you to fill out any forms (if needed), have the nurse complete any required tests, and change clothing if necessary.
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*** Please bring your Alberta Health Care Card to all visits ***
Updated Personal Information
Please provide our clinic staff an update regarding any changes related to your contact information including address, phone number, email address and emergency contact information.
No-Show Policy
It is our policy in accordance to Alberta Health Services Uninsured Services to charge a No-Show Fee for times when our patients do not show up for their scheduled appointment and does not provide at least 24 hours notice. The Patient will be charged full price for the visit and a bill sent to the patients address which is expected to be paid in full before any future appointments. This policy is in place out of respect for the physician's time lost not providing care to other patients. Thank you in advance for your understanding
Unforeseen circumstances can occur such as emergency hospitalization which will not be subject to the No-Show Policy.
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* Our clinic complies with the Alberta Medical Association Uninsured Services, for a full list please see below
Late Arrivals
As courtesy to other patients, if you arrive late, your appointment will be shortened to the remainder of the original
scheduled appointment.
If you are more than 10 minutes late, you may be asked to reschedule.
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A physician may still choose to accommodate you if they are able, but this is decided on a case-by-case basis.
Wait Times
Our team always endeavors to keep on schedule. We value your time and patience however we are a medical clinic and medical emergencies do occur that are beyond our control. Your understanding is always appreciated.
Waiting Room Etiquette
We welcome all patients to our clinic and want you to feel comfortable while you are waiting to be seen. We kindly request patients to respect others by following some basic waiting room etiquette:
• Please be respectful of other peoples space.
• Please DO NOT leave your children unattended in the waiting area.
• Please ensure your kids do not climb or jump on the furniture.
• Please kindly do not block or allow children to play by the entrance.
• Please refrain from laying across the furniture so that other patients are able to be seated.
• Please kindly turn off the sound on your electronic devices.
• Please kindly keep your belongings with you.
Prescription Refills
We strongly encourage all patients to book an appointment for prescription refills. This allows the physician to ensure that it is appropriate and required for your continued medical care.
Alternatively, you can ask the pharmacy to send a prescription renewal request or you can send your doctor a non-urgent message through our secure online Patient Portal.
Please kindly allow extra time and pre-book your appointment in clinic.
Uninsured Services
You are responsible for the cost if not covered.
Effective: June 1st, 2022
Description
Basic Foot Care
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Missed Appointment (Short)
Missed Appointment (Long)
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Note For Work Or School
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Driver's Medical (75+)
Driver's Medical (Less than 74.5 yrs)
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Form: Parking Placard
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Form: APS/Disability
Form: Disability Tax Credit
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Chart Transfer: Legal + Materials
Chart Copies: Paper (if not sent electronically)
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Chart Transfer: Patient + Materials
Chart Copies: Electronic
Price:
$40.00
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$40.00
$100.00
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$40.00
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$125.00
$150.00
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$50.00
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$150.00
$150.00
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$80.00
$0.25 per page
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$25.00
$10.00 on FOB
Patients without Alberta Health Care coverage are responsible for ALL charges for each visit.
Please clarify with the Doctor prior to receiving services.
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There is generally a charge for ALL forms completed by the Doctor. These charges range from $40.00 to $150.00. Please ask if your form is not specifically listed above.
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Be aware you are responsible for the payment or if your insurance company will cover the cost for you.
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Confidentiality
We protect your personal health information with great care. If a third party such as family, insurance companies or lawyers require your medical information, you will be asked to provide written authorization for the release of any of your relevant medical records.